Terms & Conditions

Marble Arch Apartments is operated by Sweet Florence Limited.

Legal and booking enquiries: marblearchapartments@sweetstay.com.

A booking is confirmed only once we have issued a written confirmation and received the payment due at the time of booking. Rates are quoted in pounds sterling and include VAT where applicable.

The lead guest must be at least 18 years old and is responsible for the conduct of all occupants and visitors.

If you find a lower publicly available rate for the same apartment, dates and conditions elsewhere online, we will match it and apply a further 5% discount. Claims must be sent to marblearchapartments@sweetstay.com with a verifiable link or screenshot before your stay begins, and the competing rate must still be bookable when we check it.

• Check-in is from 15:00.
• Arrivals are met by the concierge, and late or early arrivals can be arranged in advance at no extra cost.
• Check-out is by 10:00 on the day of departure.
• Early check-in and late check-out may be offered subject to availability and may be chargeable.

A refundable damage deposit of £800 is taken before or on arrival. It is released after check-out once the apartment has been inspected, normally within 7 working days, less any deduction for damage, missing items, excessive cleaning or unpaid charges.

Cancellation and amendment terms: [To be confirmed]. The terms applicable to your booking are shown at the time of booking and repeated on your confirmation. Where a non-refundable rate is selected, no refund is due.

• No parties, events or commercial filming.
• Smoking and vaping are not permitted anywhere in the building.
• Occupancy must not exceed the maximum stated for the apartment; unregistered overnight guests are not allowed.
• Please respect neighbours and keep noise to a minimum between 22:00 and 08:00.
• Pets are only permitted where agreed in writing in advance.
• Keys, fobs and access codes must not be shared or copied and must be returned at check-out.

On stays of 30 nights or more, weekly housekeeping with fresh linen is a mandatory part of the service and is included in the rate quoted to you after your enquiry. It cannot be declined, removed or exchanged for a reduction, as it is required to maintain the property and our standard of service. Individual visits may be rescheduled with the concierge, and you agree to allow access at the scheduled time. Short stays include arrival preparation and the final clean.

Maintenance and concierge services are provided as described at the time of booking. We may need to access the apartment for housekeeping, maintenance, safety or inspection and will give reasonable notice except in an emergency.

We do not exclude liability for death or personal injury caused by our negligence, or for fraud. Otherwise our liability for any booking is limited to the total amount paid for that booking. We are not responsible for loss or damage to personal belongings left in the apartment or building.

We are not liable for failure to perform caused by events beyond our reasonable control, including utility failure, extreme weather, fire, flood, government restrictions or industrial action. Where an apartment becomes unavailable we will offer a comparable alternative or a refund of amounts paid for the affected nights.

Please tell us during your stay so we can put things right. Written complaints can be sent to marblearchapartments@sweetstay.com.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.